Legal

Privacy Policy

Last updated: June 2026

    In plain English: When you fill in our contact form we collect your name, phone number, email, and project details so we can get back to you with a quote. We don't sell your data, we don't send marketing emails, and we delete enquiries once they're no longer needed.
  

1. Who we are

AG Joinery is a joinery and construction business based in Blackburn with Darwen, Lancashire. We are the data controller for any personal information collected through this website.

If you have any questions about this policy or how we handle your data, contact us at quotes@ag-j.co.uk or call 07403 126141.

2. What data we collect and why

When you submit the contact form on our website we collect:

Name — so we know who we're speaking to
Phone number — so we can call you to discuss your project
Email address — so we can follow up in writing if needed
Type of work and project details — so we can prepare an accurate quote

We do not collect any other personal data through this website, and we do not use cookies for tracking or advertising purposes.

3. Legal basis for processing

We process your data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you've asked about. We only collect what is necessary to do this.

4. How your data is stored

Form submissions are received and stored via Netlify Forms (Netlify, Inc.), the platform that hosts this website. Netlify is based in the United States and operates under appropriate data transfer safeguards. You can read Netlify's privacy policy at netlify.com/privacy.

Enquiries may also be stored in our email inbox (quotes@ag-j.co.uk) once we receive notification of your submission.

5. How long we keep your data

We retain enquiry data for as long as is necessary to manage your project or respond to your request, typically no longer than 2 years. If no work was carried out, data is deleted sooner.

6. Who we share your data with

We do not sell, rent, or share your personal data with any third parties for marketing purposes. Your information is only used internally to respond to your enquiry.

7. Your rights under UK GDPR

You have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct any inaccurate data
Erasure — ask us to delete your data ("right to be forgotten")
Restriction — ask us to limit how we use your data
Objection — object to our processing of your data
Portability — receive your data in a portable format

To exercise any of these rights, email us at quotes@ag-j.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after any changes constitutes acceptance of the updated policy.